12820 Greenwood Forest, Apt 734, Houston Texas, 77066
Email: hapimensa@gmail.com
Tel: 740-407-4993
Summary
Systems engineer with a passion for network engineering and Linux systems. Proficient in cloud technologies, Linux system administration and python scripting. Committed to learning and seeking full time opportunities that will enhance skills in network automation and site reliability engineering to inspire growth.
Education
Master of Information and Telecommunication Systems 3.965 August, 2018 – December, 2019
Ohio University, Athens Ohio.
B.S. Electrical/Electronic Engineering August, 2009 - May, 2013
Kwame Nkrumah University of Science and Technology (KNUST), Kumasi Ghana.
Relevant Graduate Courses
Internet Engineering, Information Networks, ICT Policy and Regulation, Python, Software Defined Networks, Network Security.
Professional Certification
- Fullstack Web Developer: Udacity Nanodegree Ongoing
- Automating Cisco Enterprise Solutions (ENAUTO 300-435) September, 2021
- Cisco Meraki Solutions Specialist May, 2021
- LPIC 1 October , 2020
- CCNA DevNet September, 2020
- AWS Solutions Architect Associate. June, 2020
- LPI Linux Essentials June, 2020
- Cisco Certified Network Professional (CCNP R&S). December, 2018
Skills
Routing and Switching Protocols : EIGRP, OSPF, MPLS, BGP, IS-IS, TCP/IP, VLANs, STP, ACLs, Port Security, DHCP,DNS.
Network Tools and Virtualization : Wireshark, GNS3, Packet Tracer, Visio, Virtual Box, VMWare, Mininet.
Platforms and Languages : Linux, Windows, HTML, CSS, Python, Java, Docker, Ansible, REST APIs, AWS
Soft Skills
- Love to learn and teach, possess good troubleshooting skills, interpersonal skills and able to work independently and in teams.
Relevant Experience
Systems Engineer
Cisco, Houston - Texas
April, 2020 - Present
- Pre-sales Systems Engineer supporting Public Sector customers.
- Showcase Cisco product solutions, set up demonstrations and give presentations to explain features and benefits to customers.
- Recommend and develop customer solution offerings to meet business outcomes.
- Assist with the development of formal sales plans and proposals for assigned opportunities.
- Own and drive resolution of high severity TAC cases for customers.
Network Support Engineer
Cisco Meraki, Chicago - Illinois
January, 2020 - April, 2021
- Provided technical support to clients on call and via email to troubleshoot and resolve wireless, security, switching and other networking issues on all Meraki devices.
- Troubleshoot switch stacks, IPSec VPNs, Auto VPNs, client VPN and VPN tunnels between Meraki MX and 3rd party devices
- Worked with teammates, engineering team and managers to diagnose, escalate and resolve critical issues.
- Read and analyzed packet captures using Wireshark to resolve network outages, misconfigurations and complex networking issues on Meraki customer devices
Graduate Teaching Assistant
Ohio University, Athens - Ohio
August, 2018 – December, 2019
- Teaching assistant for Introduction to Data Networking and Internet Engineering Lab.
- Conduct weekly review meetings with professor to prepare worksheets and test lab setup for lab sessions.
- Grade student lab reports and assist students during office hours.
- Act as point of support for students during their practical lab sessions to understand networking concepts and troubleshoot issues.
IT Infrastructure Engineer
CenturyLink, Monroe - Louisiana
May, 2019 – July, 2019
Network Engineer Intern on the team that supports CenturyLink’s internal enterprise network.
- Provided technical assistance to contractors daily on a bridge-call and assisted in troubleshooting network issues.
- Implemented Network Access Control at 49 branch office locations across the US.
- Worked on python scripts to automate the building of MOPs and provisioning of routers and switches for Network Access Control.
- Helped fellow IT engineers deepen their understanding of computer networks to improve their troubleshooting skills.
NOC Engineer
Vodacom Business Ghana, Accra - Ghana
February, 2015 – September, 2016
Member, NOC Team responsible for managing the Vodacom Ghana MPLS network.
- Monitored MPLS network and resolved all outages and performance issues.
- Fulfilled requests for client connectivity, including router/switch/microwave radio configuration changes.
- Configured and troubleshoot routing protocols within the Vodacom Ghana edge network.
- Acted as the first point of call for clients facing network issues. Created trouble tickets and followed through with escalations until issues were resolved.
NOC Surveillance Engineer
BLU TELECOMMUNICATIONS, GHANA
September, 2014 – February, 2015
Responsible for proactive monitoring and first line troubleshooting.
- Monitored Blu Telecom LTE Radio Access and Transmission Network with Huawei OSS platform.
- Provided first level technical assistance to Field Engineers during fault resolution.
- Weekly and monthly reporting to NOC Supervisor.
Teaching Assistant
Centre for IT Professional Development (CIPD) - GIMPA
October, 2013 – August, 2014
- Taught Microsoft Office Suite.
- Assisted in the teaching of CCNA and CCNP curriculum.
- Configured routers and switches for practical lab sessions.